I’m looking for a Caseworker to join my team.
This is a full-time role (37.5 hours) based in Nuneaton.
I am seeking an organised, motivated and compassionate Caseworker to support constituents across a wide range of issues.
The successful applicant will manage a varied caseload of constituent enquiries, working closely with government departments, local authorities, public bodies, charities and other organisations to help resolve issues on behalf of residents. They will write correspondence, maintain accurate records, engage professionally with constituents and support constituency activities including surgeries, meetings and stakeholder engagement.
Key duties include:
Managing a caseload of constituent enquiries, ensuring cases are progressed efficiently and brought to a timely resolution.
Write correspondence to constituents, government departments and stakeholders.
Liaising with local authorities, government agencies, voluntary organisations and community groups to support constituents.
Providing professional, sensitive and confidential support to constituents facing a range of complex issues.
Supporting constituency surgeries and meetings
Monitoring and responding to social media enquiries and comments where appropriate.
Analysing trends in constituent enquiries and producing reports as required.
Building and maintaining effective relationships with local stakeholders and partner organisations.
The ideal candidate will have:
Excellent written and verbal communication skills, with the ability to explain complex issues clearly and sensitively.
Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
Experience handling casework, complex enquiries or working in a customer-facing role.
Strong attention to detail and accurate record-keeping skills.
Good IT skills, including Microsoft Office applications, and confidence using social media platforms.
An understanding of UK politics, public services and the issues affecting local communities.
Experience in Parliament, local government, the public sector, charities or advocacy organisations would be advantageous. A full UK driving licence and access to a vehicle is desirable.
This role offers an excellent opportunity to make a meaningful difference to constituents' lives.
The successful candidate will:
Be a strong communicator with excellent written and verbal communication skills
Have experience of handling casework or public enquiries
Highly organised and able to manage competing priorities effectively and work under pressure
Be able to analyse and present complex issues clearly
Have a good understanding of UK politics, and have strong IT and social media skills
A full UK driving licence and access to a car is desirable. Evening and weekend work may be required.
To view the job description for the post click here
To view the person specification for the post click here
Please send a CV and cover letter to jodie.gosling.mp@parliament.uk with the subject line: NAME - Caseworker. Please send a cover letter of no more than 500 words in the body of your email, based on your expertise related to the skills and responsibilities outlined in the Job Description and Person Specification. Additionally, please provide the contact details of two referees (one of whom must be your current or more recent employer).
Interviews will be scheduled as and when qualified candidates with the required experience apply.
The closing date is Monday 23rd November at 12pm.
Interviews will take place in-person in Nuneaton on Monday 30th November. The successful candidate must be able to start on a mutually agreed date in December 2026 or January 2027.
If you would like to have an informal discussion about the role please contact Sarah Alan via sarah.alan@parliament.uk and she can arrange a follow up phone call with you.